Harnessing AI for Smarter Internal Communication

29 of April, 2023

As the HR manager of a rapidly growing company, you understand the importance of efficient and effective internal communication. You know that the key to successful internal communication is to be able to have conversations quickly and seamlessly between all stakeholders.

But with the demands of running a business, it can be difficult to stay on top of messaging at all times. Enter artificial intelligence (AI). With AI-powered HR software like Sesame, businesses can use AI to streamline their internal communication processes, making them more efficient and impactful.

In this article, we’ll outline three ways that AI technology can help you harness smarter internal communication so that your team can work together better, faster, and more efficiently.

Cut Through the Clutter: Sorting Internal Messages Faster

Are you managing the stream of internal communications from employees? If so, you know that sorting through those messages can waste both time and money. But what if you could use AI to help make it easier?

AI is increasingly being used to save time in sorting through internal communications, by:

• Automatically identifying key messages related to urgent requests and customer feedback
• Allowing HR managers to easily find targeted communication
• Leveraging natural language processing (NLP) technology to automatically detect certain topics or conversations at scale

As a result, AI saves time and money in filtering conversations effectively. It not only speeds up response time but also helps managers get a better understanding of the conversations they’re dealing with on a daily basis. By harnessing the power of AI, managers can be sure they don’t miss any important information among all the communication noise.

Automate Interactions to Streamline KPI Tracking

If you track any business Key Performance Indicators (KPIs), such as employee engagement or collaboration, you know how long it can take to go through individual conversations and interactions to uncover important trends and insights. AI can help you get there faster, allowing you to automate the process of selecting and analyzing conversations.

When you combine AI with existing technologies, such as Slack, you can easily and quickly collect conversations across all networks and pull out relevant information to generate KPIs.

With AI’s help, you can better understand how your teams communicate within their departments or externally with other teams. Plus, if you have a large organization, AI-powered internal communication solutions are a great way to cut down on time spent analyzing data from countless conversations.

Using AI for internal communication also allows your team to focus more on strategic initiatives instead of sifting through unstructured data. By leveraging the power of AI-driven technology, businesses can immediately obtain actionable insights about their team’s performance without any manual intervention.

Gain Insights From AI-Powered Real-Time Analytics

Business owners and HR managers can utilize AI-powered real-time analytics to identify trends, make decisions and gain insights from their internal communication. With AI, you can find out which channels are most effective for reaching your teams, what time of day messages get read the most and who’s engaging with your content.

Using Sesame’s AI powered software, you can:

1. Receive personalized recommendations to further optimize your internal communication strategy
2. Identify which messages get the highest engagement rates
3. Automatically monitor employee sentiment changes over time to address any potential issues early on
4. Analyze how departments interact with each other to identify potential areas of improvement
5. Monitor the response rate of communication and take action accordingly to ensure that all messages are being seen, read and acted on in a timely manner.

Leveraging AI-powered analytics not only provides you with a better understanding of how employees interact with each other but also enables you to make data-driven decisions that improve overall performance — leading to a more efficient and productive workplace.

Enhancing Communication Transparency With AI

Using AI for internal communication can help enhance transparency within the organization. By improving communication efficiency, AI-powered solutions such as Sesame can provide real-time insights into how information is distributed throughout the organization.

This enhanced visibility is essential for increased communication accountability and transparency, which are key when it comes to building trust with your employees. This makes it easier to track the progress of tasks, as well as identifying areas of improvement or potential bottlenecks that need to be addressed.

AI solutions like Sesame also provide you with access to a greater range of data points, helping you to uncover patterns and trends in how employees communicate internally.

This data allows you to identify if there are any gaps in communication or if there are any issues that need to be addressed. This information can then be used to improve internal communications and enhance collaboration within an organization.

Predictive Text and AI for Better Collaboration

Another great thing AI can do for your internal communication is predictive text. AI-powered predictive text can make it easier to collaborate with colleagues in real-time, regardless of location. With Sesame, you don’t have to worry about typing out long messages or having to manually switch between a slew of open tabs.

Using predictive text, you and your team can communicate quickly and effectively across different channels, all while getting accurate search results and auto-complete answer suggestions—saving time and energy.

So how does it work? AI can learn from past conversations, emails, and even customer data to understand the context of the conversation more accurately. As more customer data is accumulated, Sesame’s predictive text gets smarter thanks to machine learning algorithms that provide accurate predictions for future conversations.

This means less time wasted on mundane tasks and more time spent on projects that really matter. Try Sesame and see the difference in your HR processes for yourself!